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1. Who are Rannoch Scott Wines?

We are a small company established by Will Griggs who with 15 years experience in the wine trade got bored with the uninspirational, insipid and downright boring wine that is dispensed by supermarkets and multiple off-licence chains!

2. Is it easy to buy online from Rannoch Scott Wines

Yes - simply browse or search to the product you wish to purchase, add the number of bottles you would like to purchase, then click on the 'add' button to add this item to the shopping basket. Once you have selected all the items you require proceed to the checkout where you will be asked to provide delivery details before being forwarded to a secure server where your credit card details will be taken. It's that easy.

3. Can I order by post?

Yes. You can go through the shopping cart process, as described above, and opt to send a cheque as your preferred payment method. We will then keep your order on file while we await your cheque (please put our order number given on the receipt page on the reverse of the cheque so we can easily match the payment with the order). Once we have received the cheque your goods will be despatched. Cheques should be sent to:

Rannoch Scott Wines
12 York Road
Earls Colne
Colchester
Essex
CO6 2RN

4. Can I order by phone?

Yes. You can place an order by telephone on 01787 281 944 at any time, if there is no answer, leave a message and I will get back to you as soon as possible.

5. Which Credit Cards do you accept?

We accept: Visa, Mastercard, American Express, Switch, Maestro, Solo and Electron. Please note that to process card payments we require details of the address where the card is registered; please enter these as the invoice address. Please enter the card details carefully as incorrect details could delay the despatch of the order. If you have any queries about card payments please e-mail us via info(at)rannochscott.co.uk.

6. Is there a minimum order size?

No, although as you will see in point 9 any orders below £50 in value will incur a higher delivery charge.

7. How are the wines packed?

We ship the wines in triple-ply cardboard boxes which hold either six or twelve bottles. You don’t have to order in these multiples as any ‘gaps’ will be filled with rolls of cardboard.

8. Are Rannoch Scotts ordering and payment systems secure?

Yes. Rannoch Scott use Sage Pay payment systems to enable you to securely input your card details, to Payment Card Industry Data Security Standards (PCI DSS).

9. Delivery information and charges.

Deliveries to UK Mainland are charged at £10 for orders of less than £50, £7.49 for orders up to £200 and free delivery for orders over £200.
Deliveries to all postcodes starting: KW, IV and PA will incur a £10 surcharge.

10. Delivery times.

Deliveries are made between 9am and 5pm Monday-Friday. AM, PM or Saturday deliveries can be arranged but these will incur an extra cost, please contact for details.

We will deliver your order as soon as possible.

UK Mainland orders will normally be despatched within two working days.
International deliveries, please contact for details.

11. What if the couriers call when we are out?

If you are out when our couriers try to deliver they will leave a card with contact details. Call the number on the card to arrange a suitable delivery time for yourselves.

The courier can leave the wine with a neighbour or in a safe place but this is done at the customer's risk.

12. What is Rannoch Scott's policy regarding breakages during transit?

Any breakages during transit will be replaced or refunded with no extra cost to yourself.

13. Can I order from overseas?

We are more than happy to accept deliveries from overseas, delivery will be charged at cost. Unfortunately we are unable to accept orders from the USA.
Please place your order and we will contact you asap to advise you of delivery charges.
Alternatively phone us on +44 (0)1787 281 944 or email us at info(at)rannochscott.co.uk to discuss your options.

14. Pricing and tax.

All prices on the website include VAT.

15. Legal age issues.

We can only accept orders from customers over the age of 18.

16. What if I wish to return my order?

We will replace or credit any faulty goods.

17. Can I send wine as a gift?

You can order wine to be delivered to a person or an address different to your own. However the billing address for the credit/debit card must match your details.

18. Can I request a hard copy of your list?

Unfortunately we no longer produce a 'Hard-Copy' of our list.

19. Registered Company details and VAT number.

Rannoch Scott Drinks Distributors Ltd,
12 York Road, Earls Colne, Colchester, Essex. CO6 2RN
United Kingdom.

VAT Registration Number 902 1549 434
Registed in England 5991536 & registered at the above address.